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FAQ's About Auracure Essentials
Learn about Auracure Essentials, our craftsmanship, and what makes our scented candles unique.
Are Auracure Essentials candles handmade?
Every candle is hand-poured in small batches to ensure quality, detail, and better fragrance performance.
What type of wax is used in your candles?
We use premium soy wax and soy-blend wax for a cleaner burn and longer-lasting fragrance.
Are your candles safe for home use?
Our candles are made with safe wax, non-toxic fragrance oils, and lead-free cotton wicks.
Are the fragrances skin-safe?
We use cosmetic-grade fragrance oils, but candles are meant for burning only, not direct skin contact.
Are Auracure Essentials candles eco-friendly?
Our candles are made using responsibly sourced materials, and our jars can be reused or recycled.
Do your candles produce soot?
When used correctly and with trimmed wicks, our candles produce minimal to no soot.
What type of wick do you use?
We use natural cotton wicks and wooden wicks depending on the candle design and size.
What makes your scented candles special?
Our candles combine strong scent throw, premium fragrance oils, and thoughtfully designed collections.
Can I request a custom fragrance?
Custom scents are available for bulk orders, events, and special gifting requirements
Do you offer customization with names or messages?
Yes, we provide personalized labels, gift notes, and custom packaging options.
Can I order candles for events or bulk gifting?
We create candles for weddings, anniversaries, baby showers, corporate gifting, and special occasions.
Orders
Below are some of are common questions about orders
What if my candle arrives damaged?
If your order arrives damaged, contact us within 24 hours with unboxing video (only) and we’ll arrange a replacement.
How long will my order take to arrive?
Orders are usually delivered within 3–7 working days, depending on your location. You’ll receive tracking details once your order is shipped.
Do you ship across India?
Yes, Auracure Essentials delivers pan India with safe and secure packaging.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and other secure online payment options.
Can I track my order after placing it?
Yes. Once your order is dispatched, you’ll receive a tracking link via email or WhatsApp.
Can I cancel or change my order after placing it?
Orders can be cancelled or modified before dispatch. Please contact our support team as soon as possible.